Effective Date: 01 July 2026
At Kamili Kumi, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a return, exchange, or refund in accordance with this policy.
Returns
We accept returns for both defective and non-defective products purchased from www.kamilikumibeard.co.ke.
To be eligible for a return:
- The return request must be made within 3 days of receiving your order.
- The product must be new, unused, and in its original condition.
- The item should be returned with its original packaging and any accessories included at the time of purchase.
- Proof of purchase, such as an order confirmation or receipt, may be required.
Products that have been used, damaged due to misuse, or altered after delivery may not qualify for a return.
Exchanges
We gladly accept exchanges for eligible products within 3 days of delivery.
Exchanged items must meet the same eligibility requirements as returned items and must be in new and unused condition.
Return Method
Products may be returned:
- In person (where applicable), or
- Using the same courier service through which the order was delivered.
Customers are encouraged to contact us before returning any item so that we can provide the appropriate return instructions.
Return Shipping Costs
We do not charge any restocking fees for returned or exchanged products.
Where a return is approved, customers should follow the return instructions provided by our customer support team.
Refunds
Once we receive and inspect the returned product, we will notify you of the outcome of your refund request.
If your refund is approved:
- The refund will be processed within 7 business days.
- Refunds will be issued using the original payment method whenever possible.
- Depending on your payment provider or financial institution, it may take additional time before the refunded amount appears in your account.
Non-Eligible Returns
We reserve the right to decline a return or refund if:
- The return request is made after the 3-day return period.
- The product has been used beyond reasonable inspection.
- The product is not returned in its original condition.
- Required components, accessories, or packaging are missing.
- The item has been damaged through misuse, negligence, or improper handling after delivery.
Damaged or Incorrect Orders
If you receive:
- A damaged product,
- A defective product, or
- An incorrect item,
please contact us within 3 days of delivery so that we can arrange an appropriate replacement, exchange, or refund.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Kamili Kumi
Website: www.kamilikumibeard.co.ke
Email: kamilikumi2019@gmail.com
Phone: 0712 331 407